He telephoned the bank’s toll-free number and spoke with Emily James, a senior officer at a call center in Portland. She soon realized that he had been misled, and that money wouldn’t reach his account any time soon. “No, no, no,” Eugenio told her. “She broke the rules, putting herself and the bank at unnecessary risk,” U.S. Bank said in a statement. James had worked at the bank since 2017 and had received numerous commendations and awards that I examined, but the bank paid her no severance.

Source: New York Times February 01, 2020 19:31 UTC